About LoneConnect

LoneConnect provides a digital safety platform designed to support organisations and authorised users operating in lone working environments.

The Services are intended for business and professional use only.

Eligibility and account access

Access to the Services is limited to individuals who are authorised by a subscribing organisation or who have registered directly with LoneConnect.

You confirm that:

• you are acting in a professional or business capacity
• information provided during registration is accurate and up to date
• you will keep login credentials secure
• you will not allow unauthorised access to your account

You are responsible for all activity that occurs under your account.

Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You must not:

• misuse or interfere with the Services
• attempt to gain unauthorised access to systems or data
• reverse engineer or copy any part of the platform
• use the Services in a way that infringes third party rights
• upload malicious code or harmful content

LoneConnect reserves the right to suspend or restrict access where misuse, breach of these Terms, or security concerns arise.

Emergency Services Disclaimer

LoneConnect does not provide emergency response services and does not contact, notify, or dispatch police, ambulance, fire, or other public emergency services.

The Services are designed to notify designated response teams, supervisors, or emergency contacts defined by the user or the user’s organisation.

Any actions taken following an alert, including contacting emergency services, are the responsibility of the receiving organisation or designated contacts.

The Services rely on mobile device connectivity, system permissions, and user interaction. Availability of alerts, notifications, and location data may vary depending on network coverage, device configuration, and operating conditions.

Customer responsibilities

Where the Services are used by an organisation, that organisation is responsible for:

• ensuring lawful and appropriate use of the Services
• configuring the platform correctly and safely
• informing users about how the Services operate and their limitations
• complying with applicable employment, health and safety, and data protection laws

LoneConnect does not replace organisational policies, procedures, risk assessments, or legal obligations.

Subscriptions and payments

Access to certain Services may require a paid subscription.

Subscription fees, billing cycles, and payment terms will be made clear at the point of purchase or in a separate agreement.

Payments are processed by third party payment providers. LoneConnect does not store full payment card details.

Failure to pay fees when due may result in suspension or termination of access to the Services.

Availability and changes to the Services

LoneConnect aims to provide a reliable service but does not guarantee uninterrupted or error free availability.

LoneConnect may:

• update or modify the Services
• introduce new features or remove existing features
• suspend access for maintenance, security, or operational reasons

Parts of the Services may be discontinued where reasonably necessary.

Data protection and privacy

Personal data is handled in accordance with the LoneConnect Privacy Policy.

Where LoneConnect processes personal data on behalf of an organisation, that organisation remains responsible for determining how and why the data is used.

Intellectual property

All intellectual property rights in the Services, including software, content, branding, and design, are owned by or licensed to LoneConnect.

You are granted a limited, non exclusive, non transferable right to use the Services during the subscription period.

Nothing in these Terms transfers ownership of intellectual property to you.

Third party services

The Services may integrate with or rely on third party services.

LoneConnect is not responsible for the availability, performance, or content of third party services.

Use of third party services may be subject to separate terms.

Limitation of liability

To the extent permitted by law:

• LoneConnect is not liable for indirect, incidental, or consequential losses
• LoneConnect does not guarantee that the Services will prevent harm, incidents, or injury
• use of the Services does not remove the need for appropriate safety procedures, training, or supervision

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Indemnity

You agree to indemnify LoneConnect against claims, losses, damages, or expenses arising from misuse of the Services, breach of these Terms, or violation of applicable law.

Suspension and termination

LoneConnect may suspend or terminate access to the Services:

• for breach of these Terms
• for non payment
• where required by law
• to protect the security or integrity of the platform

Upon termination, your right to use the Services will cease.

Governing law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these Terms

LoneConnect may update these Terms from time to time. Updated versions will be published on this page.

Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Contact details

If you have questions about these Terms, please contact:

LoneConnect
Email: info@loneconnect.com