Common Questions
Answers to the most frequent questions from teams using LoneConnect.
Can managers monitor activity in real time?
Yes. Managers can monitor live worker status, active shifts, and safety events through a central dashboard, enabling fast, informed responses while maintaining appropriate privacy controls.
How secure is our data?
Data security is fundamental to LoneConnect. All data is encrypted in transit and at rest, with strict role based access controls and comprehensive audit logs to support compliance, accountability, and peace of mind.
Is LoneConnect suitable for different industries?
Yes. LoneConnect is built to support lone workers across all industries. The platform is highly adaptable, allowing safety workflows, check-ins, and escalation rules to be configured to suit different environments, risk levels, and operational requirements.
Can we export reports?
Activity logs and incident history can be exported for compliance and audits.
How does location tracking work?
Location sharing is configurable—teams choose when it activates, how long it runs, and who can see it, keeping privacy and safety balanced.
What devices are supported?
Lone Connect runs on modern iOS and Android devices. Safety events sync across mobile and dashboard so supervisors stay informed.
What about offline coverage?
Offline events are queued and synced once the device reconnects, preserving audit history.
Do you support duress PIN?
Yes. Users can trigger a silent alert while appearing to cancel, notifying responders discreetly.
How quickly can we onboard our team?
Lone Connect is self guided with simple step by step setup, allowing most teams to be onboarded within a day. Our support team is always available if you need any help.