How LoneConnect handles personal data

Personal data is processed only where there is a clear and lawful reason to do so. Depending on how the platform is used, Lone Connect may process data either directly or on behalf of an organisation using the service.

Where personal data is supplied by an organisation in connection with its workforce, that organisation remains responsible for determining how and why the data is used. LoneConnect processes such data only in line with contractual obligations and documented instructions.

We aim to ensure that personal data is accurate, relevant, and retained only for as long as necessary.

Information that may be collected

The types of personal information processed may include:

• contact and identification details
• organisational and account related information
• login and authentication data
• subscription and billing information
• communications sent to or from LoneConnect
• preferences relating to updates or communications

In the context of providing a safety platform, additional operational data may be processed where required to support the service.

Use of personal information

Personal information is processed to support the operation and delivery of Lone Connect, including to:

• enable access to the platform
• manage accounts and subscriptions
• deliver requested services
• communicate with users and organisations
• provide customer support
• maintain security and system integrity
• meet legal and regulatory obligations

Personal data is not used for purposes that are incompatible with those described above.

Lone Connect does not sell, rent, or trade personal data to third parties. Personal information is used only to operate and support the Lone Connect platform, comply with legal obligations, and improve service reliability.

Use of safety and operational data

When the LoneConnect mobile application is used, certain safety or operational information may be generated and processed, including location related data where enabled.

This information is processed only to support safety, monitoring, and duty of care objectives and is subject to permissions, organisational configuration, and applicable law.

Where necessary to deliver the service, relevant data may be shared with carefully selected third parties who are bound by confidentiality and data protection requirements.

LoneConnect does not contact, notify, or dispatch emergency services on behalf of users. Alerts, notifications, and safety related data generated through the platform are intended to support internal organisational response processes and designated contacts only.

Location related data is used solely to support visibility, monitoring, and response within the organisation and is not shared with public authorities or emergency responders through the platform.

Website interactions and enquiries

It is possible to access the LoneConnect website without providing personal information.

However, personal data may be requested where you choose to interact with the site, for example by submitting a form, requesting information, downloading materials, or subscribing to updates.

Information collected in this context is used solely to respond to the request, maintain records, and communicate relevant information where permitted.

Communications and updates

LoneConnect may send service related communications as part of account administration or platform use.

Where permitted by law, we may also send information about LoneConnect to individuals acting in a professional capacity. You can opt out of non essential communications at any time using the unsubscribe mechanism provided or by contacting us directly.

We do not sell or share marketing contact lists with third parties.

Payments

Subscription payments are handled by external payment providers, including Stripe. Payment details are processed securely by those providers in accordance with their own policies. You can view Stripe's Terms and Conditions here: https://stripe.com/gb/legal/ssa

LoneConnect does not store full payment card information.

LoneConnect does not have access to full card numbers, security codes, or expiry details at any point.

Technical data and analytics

We collect limited technical and usage data to support the operation, security, and improvement of our website and platform. This may include device information, logs, and interaction data.

Analytics tools are used to understand usage trends and improve performance. These tools do not give us access to personal content stored within customer accounts.

Technical and usage data is not sold or used for advertising profiling purposes.

Cookies

Cookies and similar technologies are used to support website functionality and performance.

You can control the use of cookies through your browser settings. Disabling cookies may affect the availability of certain features.

Links to other websites

Our website may contain links to third party websites. LoneConnect is not responsible for the privacy practices or content of external sites, and you should review their policies before providing any personal information.

Legal grounds for processing

Personal data is processed on one or more of the following legal bases:

• fulfilment of contractual obligations
• legitimate interests related to platform operation and safety
• compliance with legal requirements
• consent, where applicable

Retention of personal data

Personal information is retained only for as long as necessary to support the purposes for which it was collected, including contractual, operational, and legal requirements.

Retention periods may vary depending on the nature of the data and the relationship with the relevant organisation.

Individual rights

Individuals have rights under data protection law, including the right to access, correct, delete, or restrict the use of personal data, and the right to object to certain types of processing.

Where data is processed on behalf of an organisation, requests may need to be handled in coordination with that organisation.

Automated processing

LoneConnect does not use automated decision making or profiling that produces legal or similarly significant effects on individuals.

Security and incidents

Appropriate technical and organisational measures are in place to protect personal data. In the event of a personal data incident, LoneConnect will take reasonable steps to assess and respond in line with legal requirements.

Updates to this policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or how the platform operates. Any updates will be published on this page.

Contact information

Questions about this Privacy Policy or the handling of personal data can be directed to:

LoneConnect
Email: info@loneconnect.com